S55 understands that privacy is a fundamental right of every member. This document clearly explains what data we collect, how it is used, and the robust measures we take to ensure your information remains safe and protected at all times.
This Privacy Policy ("Policy") is issued by s55 ("we", "Platform") and applies to all members, visitors and users of the s55 platform, including the website s55.ad and the iOS and Android mobile apps. This Policy explains in detail our personal data processing practices in accordance with applicable data protection laws.
Privacy is more than a legal obligation for s55 — it is a core value that shapes how we design our products and internal processes. Every decision involving member data is made with privacy protection as the first priority.
By using the s55 platform, you agree to the collection and processing of your personal data as described in this Policy. If you do not agree, please stop using the platform and contact us to request account deletion.
S55 collects your personal data through two main methods: information you provide directly during registration and use of the platform, and information collected automatically while you use our services.
Data you provide directly:
Data collected automatically:
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information (Name, IC, DOB) | Account verification & KYC | Throughout the active account period + 5 years |
| Financial Information (Bank, e-wallet) | Deposit & withdrawal processing | Throughout the active account period + 7 years |
| Technical Data (IP, device) | Security & fraud prevention | 12 months from the date of collection |
| Game Records & Transactions | Legal compliance & audit | 7 years from the date of transaction |
| Support Communications | Customer service enhancement | 3 years from the date of communication |
| Cookie & Analytics Data | User experience & site performance | Up to 13 months |
S55 only uses your personal data for legitimate and necessary purposes. We do not process your data beyond what is required to provide you with quality service. The following are the primary purposes for which your data is used:
The security of your personal data is s55's absolute top priority. We continuously invest in the latest security infrastructure to ensure your information is protected at all times — whether in transit or at rest.
S55 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform functioning properly and to comply with the law:
All third parties that receive s55 member data are required to sign a data processing agreement that upholds the same high security and privacy standards as s55 itself.
S55 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse the s55 website.
You may manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the s55 platform.
As a s55 member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights at no charge:
The s55 platform is strictly for individuals aged 18 years and above. s55 does not intentionally collect or process personal data of individuals under 18 years of age. If we discover that data belonging to a person under 18 has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted without delay.
If you believe a minor has registered an account on s55, please contact our support team immediately so that appropriate action can be taken.
Your personal data may be transferred to and processed in countries outside Malaysia in certain circumstances — for example, when our cloud service providers or payment processors operate from international locations. In all such cases, s55 ensures that protections equivalent to Malaysia's Personal Data Protection Act 2010 are upheld through appropriate safeguards such as standard contractual clauses and data protection assessments.
S55 reserves the right to amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any material amendments will be communicated to you via your registered email or in-platform notification at least 14 days before the amendment takes effect.
The latest update date is always displayed at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by s55, please contact our Data Protection Officer (DPO) team via the 24/7 Live Chat available on the platform, or via our dedicated privacy email. Our team will respond within 3 working days.
S55 fully recognises and respects your data protection rights as a platform member.
You have the right to request a copy of all personal data we hold about you at any time. Requests will be processed within 30 days.
If any of your data is inaccurate or outdated, you have the right to request immediate correction via your account settings or Live Chat support.
You may request the deletion of your personal data, subject to legal retention obligations related to financial transactions.
In certain circumstances, you may request s55 to restrict the processing of your data while a dispute is being resolved.
You have the right to receive a copy of your data in a machine-readable format for transfer to another platform if required.
You may object to the processing of your data for specific purposes such as direct marketing at any time without providing a reason.
Every piece of data you entrust to us is protected by multiple complementary layers of security.
All data transmitted between your device and s55 servers is protected by TLS 1.3 protocol with AES-256 encryption — the same standard used by leading banking institutions worldwide.
Protect your account with an extra layer of security through SMS verification or an authenticator app. No one can log in to your account even if they know your password.
The s55 identity verification process uses OCR technology and biometric verification, processed within a secure and encrypted environment. Your documents are never stored as raw images.
The s55 AI system monitors every transaction and login activity in real time. Any unusual activity will trigger additional verification or a temporary suspension for your security.
Financial information, identity documents, and game data are stored in separate databases with distinct access controls. No single system holds all your data together.
S55's infrastructure and privacy policy undergo annual independent audits by third-party cybersecurity firms. Audit reports are used for the continuous improvement of our data protection systems.
The most frequently asked questions by members regarding the s55 privacy policy and data protection.
With 256-bit SSL encryption, a transparent privacy policy and 24/7 support, s55 ensures your personal information stays secure at all times. Register now and enjoy a worry-free gaming experience.